Overview
Returns must take place within 30 days of original ship date. If 30 days have passed since your original ship date, we can’t offer you a refund. We do charge a 15% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To begin the return process, we require an email invoice as a proof of purchase. Please email us at joe@woodwhispers.net.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at joe@woodwhispers.net.
Gifts
If you received your piece as a gift that was shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the piece and approve the return, we will issue a gift credit.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
Address to ship to - 65 Chism Spur, Burkesville, KY 42717.
You will be responsible for paying for your own return shipping costs. Please include package tracking and insurance for the original purchase price. Original shipping costs are non-refundable.
Questions?
Contact us at joe@woodwhispers.net